We take protecting your Customer Proprietary Network Information or “CPNI” very seriously. In fact, federal law requires telecommunications providers, like Google Fi, to protect certain personal information that we generate or access in providing the Services to you. CPNI includes call details, call location information, and information about the rates and features of the Services that you use. CPNI does not include your name, address, or phone number.
Here are the ways we protect your CPNI:
Account information. You may be asked to provide additional personal information, such as billing address, service address, or location. Also, in order to prevent unauthorized access to your account, we may require you to provide an email address, account password, and answers to security questions associated with your account before providing information to you about your account. In some cases, we may ask you to provide additional information to verify your identity.
Network and Device Information. We may collect information about your use of your mobile devices, our network, and the Services. This information includes:
Pay Monthly Device Plan Information. When you apply to purchase a device on the Pay Monthly Device Plan, we may collect information you provide us in connection with that application, such as your name, address, date of birth, Social Security number, or other information. We may ask you to send us additional information or to answer additional questions to help verify your identity. We may obtain information about you from a credit bureau or other data broker to determine if you meet our minimum requirements to qualify for the Pay Monthly Device Plan.
Marketing Information. We may obtain and use information (such as commercially available demographic, geographic, or interest information) about our users from outside sources for the purposes of marketing Google Fi.
When you place calls using the Services, your phone number may be displayed to the person you’ve called. If you do not wish to have your phone number displayed, you may choose to block the display of your phone number by dialing *67 prior to dialing the number of the person you wish to call. Blocking your phone number information in this manner does not prevent the display of your information when you dial certain business numbers, including 911 or toll-free numbers.
When you browse the Internet, use mobile applications, or otherwise access the Internet, the Mobile Directory Number (“MDN”) assigned to your mobile device and/or other device-specific information may be transmitted over the Internet. It is possible that third parties can use the MDN and other information to identify your device.