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Google Fi Privacy Notice

The Google Privacy Policy applies to all of the services offered by Google and its affiliates, including the Services. This Google Fi Privacy Notice provides additional information about how we collect and use personal information.

The Google Privacy Policy applies to all of the services offered by Google and its affiliates, including the Services. This Google Fi Privacy Notice provides additional information about how we collect and use personal information.

Customer Proprietary Network Information

We take protecting your Customer Proprietary Network Information or “CPNI” very seriously. In fact, federal law requires telecommunications providers, like Google Fi, to protect certain personal information that we generate or access in providing the Services to you. CPNI includes call details, call location information, and information about the rates and features of the Services that you use. CPNI does not include your name, address, or phone number.

Here are the ways we protect your CPNI:

  • Securing your CPNI. We implement safeguards that are designed to protect your CPNI. We must authenticate you with a password or other permissible means before we disclose any CPNI.
  • Using CPNI without your additional approval is limited to specific purposes. By using the Services, you allow us to use, disclose, and permit access to your CPNI without your additional approval only for the following limited purposes:
    • To provide and offer services among the category of Services you’re purchasing from us. This includes using CPNI in the normal course of business, such as to enable billing, customer service, and troubleshooting. This also includes related features such as call blocking, call return, repeat dialing, call waiting, caller ID, and call forwarding.
    • To provide information services, such as Internet access and voicemail.
    • To protect our rights and property.
    • To protect our users and other carriers from fraudulent, abusive, or unlawful uses of the Services.
    • Comply with applicable laws and legal process.
    • Any other purpose permitted by federal law.
  • Using CPNI after you choose to opt-in (by default you are opted out). From time to time, we may want to provide you information about Google communications-related services that are not among the category of services that you’re already purchasing from us. You can opt in to receiving this information. You are not required to opt in and your decision not to opt in will not adversely affect how we provide you the Services that you’re purchasing from us. Only if you opt in may we use your CPNI to market you Google communications-related services and share your CPNI with our affiliates and agents in order to provide you those services. Once you opt in, that opt in remains in effect until you affirmatively revoke your opt in or cancel the Services. Learn more about how to manage your opt-in here.
  • Using CPNI with your additional approval. Except as provided above, we will not use, disclose, or permit access to your CPNI without your additional approval.

In providing the Services to you, we may collect other information in addition to CPNI.However, our use of that information is also limited to specific purposes related to the Services. We may collect information listed in the Google Privacy Policy as well as information related to the Services such as:

Account information. You may be asked to provide additional personal information, such as billing address, service address, or location. Also, in order to prevent unauthorized access to your account, we may require you to provide an email address, account password, and answers to security questions associated with your account before providing information to you about your account. In some cases, we may ask you to provide additional information to verify your identity.

Network and Device Information. We may collect information about your use of your mobile devices, our network, and the Services. This information includes:

  • Usage Information. In providing Services to you, we maintain information about your calls, texts, and data usage, connectivity status, and information about the quantity, technical configuration, and type of the Services you use, as well as some other information found on your bill.
  • Device Performance Information. We may collect information about the performance of the devices you use with the Services, such as any failure of the device to connect with our network, dropped calls, and battery usage.
  • Location Data. When your device is turned on or when you use the Services, we may collect and process information about your actual location. This may include information about your current activity (e.g., driving, running, walking, etc.), which lets us know when you may be moving between different mobile and Wi-Fi networks.
  • Wi-Fi Access. We may collect information about your usage of Wi-Fi services, the Wi-Fi networks that you use, and Wi-Fi networks that may be available to you. This may include information about the credentials you use to connect to Wi-Fi networks.

Pay Monthly Device Plan Information. When you apply to purchase a device on the Pay Monthly Device Plan, we may collect information you provide us in connection with that application, such as your name, address, date of birth, Social Security number, or other information. We may ask you to send us additional information or to answer additional questions to help verify your identity. We may obtain information about you from a credit bureau or other data broker to determine if you meet our minimum requirements to qualify for the Pay Monthly Device Plan.

Marketing Information. We may obtain and use information (such as commercially available demographic, geographic, or interest information) about our users from outside sources for the purposes of marketing Google Fi.

In addition to the uses listed in the Google Privacy Policy, we use the information we collect to:

  • Provide you the Services and enable your purchase of devices.
  • Manage your access to the mobile networks and Wi-Fi networks available to you.
  • Bill you and collect payment for the Services and devices that you purchased.
  • Help you troubleshoot any issues you are experiencing with the Services, your device purchases, or your account.
  • Verify your identity.
  • Protect you or Google from fraud, phishing, or other misconduct.
  • Send you information about the Services and the Pay Monthly Device Plan and offer you additional Google or Google Fi products and services in compliance with our obligations to protect your CPNI.
  • If you apply to purchase a device under the Pay Monthly Device Plan, we review your information, including your credit information, to determine if you qualify for the Pay Monthly Device Plan.

Sharing with third parties

We will only share your personal information with other companies or individuals outside of Google Fi and our affiliates in the following circumstances:

  • As permitted under the Google Privacy Policy.
  • We may provide personal information to our trusted businesses or persons to provide you the Services based on our instructions and in compliance with the Google Fi Privacy Notice and any other appropriate confidentiality and security measures.
  • If you applied to purchase a device on the Pay Monthly Device Plan, we may share certain information with a credit bureau or other data broker to obtain your credit information.

Sharing with our affiliates.

We share information with our affiliates, including Google LLC, to:

  • Provide you the Services.
  • Process your purchase of devices.
  • Bill you and collect payment for the Services and devices that you purchased.
  • Help you troubleshoot any issues you are experiencing with the Services, your device purchases, or your account.
  • Verify your identity.
  • Protect you or Google from fraud, phishing, or other misconduct.

Information you may be sharing when you make phone calls

When you place calls using the Services, your phone number may be displayed to the person you’ve called. If you do not wish to have your phone number displayed, you may choose to block the display of your phone number by dialing *67 prior to dialing the number of the person you wish to call. Blocking your phone number information in this manner does not prevent the display of your information when you dial certain business numbers, including 911 or toll-free numbers.

Information you may be sharing when you use the Internet

When you browse the Internet, use mobile applications, or otherwise access the Internet, the Mobile Directory Number (“MDN”) assigned to your mobile device and/or other device-specific information may be transmitted over the Internet. It is possible that third parties can use the MDN and other information to identify your device.