Top most frequently asked questions

Network and Coverage

Supported Devices

  • Does Project Fi support Pixel devices?
    Yes, Pixel is the latest device to work on the Project Fi network. You can pre-order Pixel through the Project Fi website starting on 10/4.
  • How can I receive a special Daydream View VR Headset offer?
    Pre-order Pixel through the Project Fi site and get a promo code for the Daydream View -- on us.

    Offer applies to redemption of one Daydream View device with the pre-order of a Pixel phone on the Google Store in the U.S. starting on 11/13/2016 and available while supplies last. After a qualifying purchase of a Pixel phone, a promo code will be emailed within approximately 4 weeks from the Pixel phone shipment date. The promo code must be used on the Google Store before 12/31/2016 and will expire after this date.

    The promo codes are not stored value, are for one-time use only, cannot be transferred to other users, cannot be exchanged for cash or cash equivalent, and have no balance after one-time use. Google Inc. is not liable for lost or stolen promo codes, or for expired promo codes that are not redeemed before 12/31/2016. To be eligible, user must be a US resident, age 13 or older, and have or activate a Google Payments account. Terms subject to applicable laws. Void where prohibited.
  • Why is Project Fi only available on the Nexus 6P, Nexus 5X and Nexus 6, and Pixel devices?
    These devices are the first smartphones that support our network of networks. They work with the Project Fi SIM card, which supports multiple cellular networks, and have a state-of-the-art cellular radio tuned to work across network types.
  • How much will a Pixel, Nexus 6P or Nexus 5X cost if I get a new one from Project Fi?
    You can buy a Pixel, Nexus 6P or Nexus 5X from Project Fi with two ways to pay: all at once or, for qualified buyers, over 24 months.

    If you qualify, you can pay for your device over 24 months. There's no interest or fees but a credit check is required. See terms and conditions here.

    Device Buy today + applicable taxes Pay over 24 months + applicable taxes
    Pixel - 32GB $649 $27.04/month for 24 months
    Pixel - 128GB $749 $31.20/month for 24 months
    Pixel XL - 32 GB $769 $32.04/month for 24 months
    Pixel XL - 128 GB $869 $36.20/month for 24 months

    Device Buy today + applicable taxes Pay over 24 months + applicable taxes
    Nexus 5X - 16GB $199 with activation $8.29/month for 24 months
    Nexus 5X - 32GB $249 with activation $10.38/month for 24 months
    Nexus 6P - 32 GB $499 $20.79/month for 24 months
    Nexus 6P - 64 GB $549 $22.88/month for 24 months
    Nexus 6P - 128 GB $649 $27.04/month for 24 months

    See How can I receive a special Project Fi discount for the Nexus 5X for more details on Nexus 5X pricing.
  • How can I receive a special Project Fi discount for the Nexus 5X?
    For a limited time, Project Fi is offering a discount of $150 off our normal price for the Nexus 5X, with activation required. If you purchase a Nexus 5X from, the discounted price will automatically apply during checkout. You must then activate Fi service on the same account within 30 days of device shipment, or an additional $150 will be charged to your Google Payments account to match the full price of the device. There is no minimum activation time needed to be eligible for the discount.

    In addition, if you purchase a Nexus 5X from the Google Store while this offer is valid, and then activate Fi service on the device, then you will automatically receive a partial refund to the form of payment used to purchase. The partial refund amount will match the difference between the amount you paid for the Nexus 5X and the Fi promotional price. You do not need to contact Project Fi or Google Store customer support to receive the partial refund, as it will be automatically applied within two months of activating Fi service.

    This offer is valid until November 13th, 2016, while supplies last for U.S. residents ages 18 and older with a Google Payments account. There is a limit of 1 discounted Nexus 5X per customer, this offer cannot be combined with other offers, and terms are subject to applicable laws. The offer is void where prohibited.
  • If I buy a new Pixel, Nexus 6P or Nexus 5X from Project Fi, will it work with other wireless providers?
    Yes, a Pixel, Nexus 5X, or Nexus 6P you get from Project Fi comes unlocked and can be used with other wireless providers if you choose to leave our service.
  • If I already have a Pixel, Nexus 6P, Nexus 5X or Nexus 6, can I use it with Project Fi?
    Yes, you can bring the Pixel, Nexus 6P, Nexus 5X or Nexus 6 you already use to Project Fi. When you sign up, you'll have the option to get a free SIM card shipped to you.
  • When will Project Fi support other smartphones?
    Pixel, the Nexus 6P, Nexus 5X and Nexus 6 are the first smartphones that support Project Fi's network of networks. We currently only support these devices.
  • What is different about the Pixel, Nexus 6P, Nexus 5X and Nexus 6's cellular radio for it to work with Project Fi?
    Cellular networks use various network types and groups of radio frequencies to send and receive data. The cellular radio inside these devices work with all the 4G LTE networks in the US and many around the world—unlike the radios in other smartphones which work with fewer network types. One way to think about it: imagine if your car radio only supported AM or FM radio instead of both!
  • What is different about the Project Fi SIM card?
    The SIM card in your smartphone contains the information needed for your device to connect to cellular networks. We teamed up with our partners to develop a SIM card that supports access to multiple networks.
  • What happens if the Pixel, Nexus 6P, Nexus 5X, or Nexus 6 that I purchased from Project Fi does not work properly, or if I break the device?
    A Pixel, Nexus 6P, Nexus 5X, or Nexus 6 purchased from Project Fi is under manufacturer’s warranty for one year following purchase of the device. If your new phone is defective and you report it within this time period, Project Fi will replace the phone at no cost.

    Project Fi offers device protection for the Pixel, Nexus 6P and Nexus 5X. With device protection, you can quickly get your phone replaced in the event of accidental damage (including drops, cracks, and spills), or mechanical breakdown (beyond the 1-year manufacturer’s warranty period). If you purchase a Pixel, Nexus 6P or Nexus 5X from Project Fi, you can enroll it in device protection during checkout or within 30 days of when the device ships. For more details, visit our Help Center.
  • I’m already a Fi subscriber. Can I finance additional devices?
    Yes, so long as you have enough remaining credit to finance the extra devices. You can find your credit line amount in your Fi account, or when you go through the checkout process.
  • Can I finance multiple devices?

Plan and Pricing

  • What's included in the Fi Basics?
    Our one simple plan starts with the Fi Basics for $20/month. It includes unlimited domestic talk and text, unlimited international texts, Wi-Fi tethering to use your phone as a hotspot, and access cellular coverage in 135+ countries and destinations.
  • How much data should I set as my data budget?
    We recommend you set your data budget based on your past data usage. Check out the video below if you need help figuring out how much data you normally use. Our pricing provides you control of your data amount and saves you money by crediting you dollars back for unused data. You can change your budget for the next month whenever you want, so don't worry about getting it right the first time around.
  • How much credit will I get back for unused data?
    If your data usage at the end of the month is less than your data budget, you'll get a credit for approximately one cent per MB. For example, if your data budget is 2GB and you use 1.265GB, you'll get a $7.35 credit.
  • How do I get money back for unused data? Where does it go?
    The value of your unused data is applied as a credit toward your next month's bill. For example, if your data budget is 3GB and you use 2.2GB, you'll get $8 (for 800MB of unused data) to use next month to lower your bill.
  • What happens if I go over my data budget?
    Project Fi will first alert you if you're getting close to your data budget. If you go over, you'll still get full-speed data and data is charged at the same $10 per GB rate. For example, if you go over your data budget by 350MB, $3.50 will be added to your next bill.
  • Am I charged for data usage when I'm connected to an open Wi-Fi hotspot or my home Wi-Fi?
    No you are not charged for the data you use when connected to open or home Wi-Fi. We only charge $10 per GB for the cellular data you use.
  • Does it cost extra to use my phone as a Wi-Fi hotspot?
    Project Fi does not charge any extra monthly fees to use your phone as a Wi-Fi hotspot. You can use your phone as a Wi-Fi hotspot to share your data with any Wi-Fi-compatible device. The data you share with other devices will count toward your monthly data usage.
  • Is there any annual contract or commitment with Project Fi?
    No, there is no annual service contract required when you sign up.
  • How much are monthly taxes going to cost?
    Taxes and government surcharges vary per state, but are normally between 10-20%. For example, if your monthly bill is $40, the taxes on your statement could be between $4-8.
  • Are there any termination fees if I leave Project Fi?
    We do not charge any fees if you leave Project Fi. If you buy a new device when you sign up for Project Fi and choose to pay for your device over time, the remaining monthly payments on your device are due if you leave Project Fi.

Group Plan

  • How do I sign-up for a Group Plan?
    If you’re new to Project Fi you can set-up a Group Plan during your checkout process. Just have the intended plan owner click “Join Fi” above to get started.

    If you’re already a part of Project Fi you can invite people to your plan through here.
  • What happens if I already have a Project Fi account and accept an invitation to join someone’s Group Plan?
    Once you accept the invite we’ll automatically close your old account and move your number over. Your service will not be interrupted. You’ll still be able to view your old account & bills by clicking “View previous account” on your account page.

    You can continue your device protection in the new account (or cancel at any time). If you are financing a device, you must pay it off in its entirety before joining a Group Plan.
  • How much does a Group Plan cost?
    Just like with individual plans, at the start of every month you’ll pay for Fi Basics, and your data allowance. With Group Plans, each additional member will be charged $15 for Fi Basics. The plan owner will be charged $20. Data costs the same $10/GB with credits for what you don’t use.
  • How old do you have to be to join a Group Plan?
    In order to own a group plan you must be at least 18 years old. People 13+ can join as members. Both members and owners must have consumer Google accounts to join.
  • Can Group Plan members finance a device or sign-up for device protection?
    Anyone aged 18 or older is able to purchase a device. Group Plan owners are the only ones eligible to finance devices or enroll them in device protection through Project Fi. Group Plan owners are eligible to finance multiple devices.
  • Can I give my old Nexus to a member of my group?
    Yes, you’ll need to activate your new phone before giving your old phone away. Once you do so, anyone is able to activate the old phone on Fi.
  • How many people can be in a group?
    You can have up to six people, including the group owner, in a group.

Talk and Text

Wi-Fi Connections and Calls

International Usage

Switching to Project Fi

Project Fi & the IRC