Top Questions

  • What is unique about Project Fi’s network?

    Through new technology developed with our partners, Project Fi puts you on the best available network between Wi-Fi and three 4G LTE networks. This means you get access to more cell towers and 4G LTE in more places.
  • Which devices can I use on Project Fi?

    Project Fi is available on the Pixel, Android One Moto X4, Nexus 6P, Nexus 5X, and Nexus 6. Currently these are the only smartphones to support our network of networks. You must have the North American model of the above devices in order to use it on the Project Fi network. For more information on compatible devices click here.
  • How much does a Project Fi plan cost?

    You'll pay just $20/mo. to get unlimited domestic talk and text, unlimited international texts, Wi-Fi tethering to use your phone as a hotspot, and access to cellular coverage in 135+ countries and destinations. You can also add up to 5 more people to your plan for just $15/person/mo.

    Data costs $10/GB you've used until Bill Protection kicks in for your plan. After that, your data is free for the rest of your billing cycle.

    You can estimate your own Project Fi bill here.

  • Is there any annual contract or commitment to Project Fi?

    No, there is no annual service contract required when you sign up.
  • Can I bring my number to Project Fi?

    Yes, you can transfer your current cellular number over to Project Fi when you sign up. For more information on how the number transfer process works please visit our help center.
  • Who are Project Fi’s cellular partners?

    Project Fi has partnered with Sprint, T-Mobile, and U.S. Cellular, three of the leading carriers in the US, to provide our service. You can view our US coverage at fi.google.com/coverage.

Network and Coverage

  • What is unique about Project Fi’s network?

    Through new technology developed with our partners, Project Fi puts you on the best available network between Wi-Fi and three 4G LTE networks. This means you get access to more cell towers and 4G LTE in more places.
  • Who are Project Fi’s cellular network partners?

    Project Fi has partnered with Sprint, T-Mobile, and U.S. Cellular, three of the leading carriers in the US, to provide our service. You can view our US coverage at fi.google.com/coverage.
  • Where can I check Project Fi’s network coverage?

    You can view our US coverage at fi.google.com/coverage.
  • What determines when Project Fi moves me between cellular networks?

    When multiple carriers are available, Project Fi will move you to the network that our analysis shows will be fastest in your current location, whether that is 4G LTE, 3G, or 2G. We’re constantly learning and improving, to account for factors such as newly-built towers or newly-available radio frequencies. And if your current network is providing weak or no coverage, we’ll adjust in real time to find you a stronger connection.

Devices

  • Why is Project Fi only available on select devices?

    These devices are the first smartphones that support our network of networks. They work with the Project Fi SIM card, which supports multiple cellular networks, and have a state-of-the-art cellular radio tuned to work across network types.
  • How much will a device cost if I get a new one from Project Fi?

    You can buy a device from Project Fi with two ways to pay: all at once or, for qualified buyers, over 24 months.

    If you qualify, you can pay for your device over 24 months. There’s no interest or fees but a credit check is required. See terms and conditions here.

    Device Buy today + applicable taxes Pay over 24 months + applicable taxes
    Pixel 2 - 64GB $649 $27.04/month for 24 months
    Pixel 2 - 128GB $749 $31.21/month for 24 months
    Pixel 2 XL - 64 GB $849 $34.38/month for 24 months
    Pixel 2 XL - 128 GB $949 $39.54/month for 24 months
    Pixel XL - 32 GB $669 $27.88/month for 24 months
    Pixel XL - 128 GB $769 $32.04/month for 24 months
    Android One Moto X4 $399 $16.63/month for 24 months


  • If I already have a Fi-compatible device, can I use it with Project Fi?

    Yes, you can bring the Pixel, Moto X4, Nexus 6P, Nexus 5X or Nexus 6 you already use to Project Fi. When you sign up, you’ll have the option to get a free SIM card shipped to you. For more information on compatible devices click here.
  • If I buy a new device from Project Fi, will it work with other wireless providers?

    Yes. Any device you get from Project Fi comes unlocked and can be used with other wireless providers if you choose to leave our service.
  • What's the difference between the Android One Moto X4 and other versions of the Moto X4?

    The Android One Moto X4 is available exclusively through Project Fi. To ensure the best possible user experience, we recommend purchasing the device from Project Fi. You can learn more about Android One here.

    However, users also have the option to purchase other versions of the Moto X4 the device from other retail channels and sign up for service from Project Fi.
  • What happens if the device that I purchased from Project Fi does not work properly, or if I break the device?

    Any device you purchase from Project Fi is under manufacturer’s warranty for one year following purchase of the device. If your new phone is defective and you report it within this time period, Project Fi will replace the phone at no cost.

    Project Fi also offers device protection for devices purchased from Project Fi. With device protection, you can quickly get your phone replaced in the event of accidental damage (including drops, cracks, and spills), or mechanical breakdown (beyond the 1-year manufacturer’s warranty period). If you purchase a device from Project Fi, you can enroll it in device protection during checkout or within 30 days of when the device ships. For more details, visit our Help Center.
  • Can I finance multiple devices?

    Yes. If you're already a Fi subscriber looking to finance additional devices, so long as you have enough remaining credit to finance the extra devices. You can find your credit line amount in your Fi account, or when you go through the checkout process.
  • When will Project Fi support other smartphones?

    All variations of Pixel & Pixel 2, Moto X4, Nexus 6P, Nexus 5X and Nexus 6 support Project Fi’s network of networks. We currently only support these devices.

Plan and Pricing

  • What is Project Fi's Bill Protection?

    Bill Protection is a new feature built in to every Project Fi plan that offers a new way to save money. With Bill Protection, you’ll get the peace of mind of unlimited data when you need it without having to pay for it when you don’t. Here's how it works:

    Data costs $10/GB used until Bill Protection kicks in. After that, data is free for the rest of your billing cycle.

    That means if you use 1.4 GB of data in a given month, you'll pay just $14 for data. And if you're an individual plan owner who has used 10 GB of data, you'll never pay more than $60 for data.

    Here's how it works for different group sizes:

    Plan size 1 person 2 people 3 people 4 people 5 people 6 people
    Maximum data cost $60 $100 $120 $140 $160 $180
    Data 6 GB 10 GB 12 GB 14 GB 16 GB 18 GB

  • Does data used when I travel abroad qualify for Bill Protection?

    Yes. Data used in the United States and any other covered country or territory qualifies for Bill Protection.

    You can learn more about our international coverage here.

  • Is Bill Protection an unlimited plan?

    With Bill Protection you'll get the peace of mind of unlimited data when you need it without having to pay for it when you don't.

    If you're an individual, that means in the months when you need 8 GB of data, you'll automatically enjoy unlimited data. But in months when you only need 2 GB of data, you'll only pay for the 2 GB of data you've actually used.

    Think of it as an unlimited plan with added flexibility.

  • What if an individual on my plan needs significant amounts of high speed data?

    If you use more than 15 GB of data in a cycle (less than 1% of individual Fi users as of Jan. 2018), you'll experience slower speeds above 15 GB with Bill Protection. If you're on an individual plan, this means you'll pay just $60 for between 0-15 GB of data, and you can still enjoy free data at slower speeds after 15 GB.

    If you need significant amounts of high speed data, you can opt to pay $10/GB for the data you use past 15 GB in a given cycle.

  • Will I be charged upfront for data?

    No. Because you're only charged for the data you use until Bill Protection kicks in, you'll see your data charges at the end of each billing cycle. This helps ensure you'll never pay for data you don't actually use.
  • What do calls & texts include?

    For $20/month, you get unlimited domestic talk and text, unlimited international texts, Wi-Fi tethering to use your phone as a hotspot, and access to cellular coverage in 135+ countries and destinations.
  • Am I charged for data usage when I’m connected to an open Wi-Fi hotspot or my home Wi-Fi?

    No you are not charged for the data you use when connected to open or home Wi-Fi. We only charge $10 per GB for the cellular data you use.
  • Does it cost extra to use my phone as a Wi-Fi hotspot?

    Project Fi does not charge any extra monthly fees to use your phone as a Wi-Fi hotspot. You can use your phone as a Wi-Fi hotspot to share your data with any Wi-Fi-compatible device. The data you share with other devices will count toward your monthly data usage.
  • Is there any annual contract or commitment with Project Fi?

    No, there is no annual service contract required when you sign up.
  • How much are monthly taxes going to cost?

    Taxes and government surcharges vary per state, but are normally between 10-20%. For example, if your monthly bill is $40, the taxes on your statement could be between $4-8.
  • Are there any termination fees if I leave Project Fi?

    We do not charge any fees if you leave Project Fi. If you buy a new device when you sign up for Project Fi and choose to pay for your device over time, the remaining monthly payments on your device are due if you leave Project Fi.

International

  • In which countries will I get international data without roaming fees?

    Project Fi offers high speed data in over 135+ countries and destinations for the same $10/GB you pay in the U.S. International data is a part of your standard data plan, so the data you use while traveling may also be free if you've reached your bill cap under Bill Protection. For a complete breakdown of specific countries please check our International Rates.
  • Can I call and text to another country while I’m traveling?

    Yes, if you’re traveling to one of the 135+ destinations where we have coverage you can call and text internationally. Unlimited international texts are included in your plan. If you’re using cell coverage, calls cost 20¢ per minute. If you’re calling over Wi-Fi, per-minute costs vary based on which country you’re calling and you’re charged only for outbound calls. Please check our international rates for more information.
  • Can I talk, text, and use data in a country not in the 135+ destinations where Project Fi has data coverage?

    No, Project Fi only supports talk, text, and data usage in the 135+ countries and territories where we have coverage. If you’re traveling to a country that isn’t included, you will need to get a local SIM card for that country for cellular coverage. We do this to protect you from surprise bills in places where we can’t provide a $10 per GB data rate, 20c per minute calls, and unlimited international texts. However, in almost all countries you visit, you’ll be able to call and text over Wi-Fi.
  • Can I send and receive calls and texts to a country not in the 135+ destinations where Project Fi has data coverage?

    Yes, if you’re in a country where we have coverage you can send and receive calls and texts with people who are in a country where we do not have coverage.

Switching

  • Can I bring my number to Project Fi?

    Yes, you can transfer your current personal number over to Project Fi when you sign up.
  • How long does it take to bring my number to Project Fi?

    You’ll start the transfer once you activate service on your phone. 84% of transfers take less than 15 minutes. 13% of transfers take between 15 minutes and 24 hours. 3% of transfers take more than one day.
  • How do I know if I can bring my number to Project Fi?

    We’ll check if your number can be transferred while you’re signing up.

    If you’re on a family plan, transferring your number may impact the other people still on the plan. We recommend calling your carrier to check.
  • If I bring my number to Project Fi, can I get it back if I decide to switch carriers?

    Yes, you can cancel your Project Fi service and transfer your number to another carrier at any time.
  • Can I activate Project Fi service with a new number and bring my number later?

    Yes, once your Project Fi account is active you can.
  • If I switch to Project Fi, what do I do with my current wireless service?

    If you want to end your service with your current wireless provider after you switch to Project Fi, you will need to contact your current wireless provider after you activate your Project Fi account.
  • Will I be charged a termination fee from my current provider if I switch to Project Fi?

    Please check with your current wireless provider if there are termination fees for ending your service.
  • Will Project Fi pay my termination fees if I have them?

    No, we do not pay for termination fees if you leave your current wireless service.

    You’ll also need a Project Fi supported device — a Pixel, Android One Moto X4, Nexus 6P, Nexus 5X, or a Nexus 6. You can buy a Pixel, Nexus 6P, Nexus 5X or a SIM kit for your existing Project Fi compatible device from Project Fi.

Other Questions

  • What should I do if my question isn’t answered here?

    Have more questions? Check out the Project Fi Help Center. Interested in hearing more from current Project Fi subscribers? Check out our help forum for insights and updates from our subscribers.

Trade-in

  • How does Project Fi trade-in work?

    You can trade in your device at any time when purchasing a new device. If you finance a new device or your trade-in value exceeds your purchase amount, you will get the remaining balance in Project Fi service credit.

    If you're buying a new device, you can get an estimate for your current phone value and order a trade-in kit when you purchase your new device. Shipping is free, and you'll receive your credit card refund once we've confirmed your device condition.
  • When and how will I receive my trade-in credits?

    You can expect to receive your trade-in credits in the form of a credit card refund within 5 days of device inspection or in the form of Fi credits on your next billing statement.
  • Can I trade in multiple devices?

    Yes, but you can only trade in one phone per order. You will need to place multiple orders.

Group Plan

  • How do I sign-up for a Group Plan?

    If you’re new to Project Fi you can set-up a Group Plan during your checkout process. Just have the intended plan owner click “Join Fi” above to get started.

    If you’re already a part of Project Fi you can invite people to your plan through here.
  • What happens if I already have a Project Fi account and accept an invitation to join someone’s Group Plan?

    Once you accept the invite we’ll automatically close your old account and move your number over. Your service will not be interrupted. You’ll still be able to view your old account & bills by clicking “View previous account” on your account page.

    You can continue your device protection in the new account (or cancel at any time). If you are financing a device, you must pay it off in its entirety before joining a Group Plan.
  • How much does a Group Plan cost?

    Just like with individual plans, at the start of every month you’ll pay for Fi Basics, and your data allowance. With Group Plans, each additional member will be charged $15 for Fi Basics. The plan owner will be charged $20. Data costs the same $10/GB with credits for what you don’t use.
  • How old do you have to be to join a Group Plan?

    In order to own a group plan you must be at least 18 years old. People 13+ can join as members. Both members and owners must have consumer Google accounts to join.
  • Can Group Plan members finance a device or sign-up for device protection?

    Anyone aged 18 or older is able to purchase a device. Group Plan owners are the only ones eligible to finance devices or enroll them in device protection through Project Fi. Group Plan owners are eligible to finance multiple devices.
  • Can I give my old Nexus to a member of my group?

    Yes, you’ll need to activate your new phone before giving your old phone away. Once you do so, anyone is able to activate the old phone on Fi.
  • How many people can be in a group?

    You can have up to six people, including the group owner, in a group.

Talk and Text

  • Are all standard message types (SMS, MMS, group texting, etc) supported?

    Yes, we support all standard messaging types, including SMS, MMS, shortcodes, and group texting.
  • Which devices can I use to talk and text using my number?

    If you opt-in to this feature, You can use any device that supports Google Hangouts to send and receive calls and texts. This includes: Android smartphones and tablets, iOS devices such as iPhone, iPad, and iPod Touch, Chromebooks, Windows computers and Mac computers.
  • How do I make and receive calls from devices other than my Project Fi device?

    Incoming calls will ring any device where you’re signed into Google Hangouts with the account you use for Project Fi. Outgoing calls can be made using the Hangouts app on Android and iOS devices, as well as the Hangouts widget inside Gmail if you’re on a computer.
  • How do I send and receive texts from devices other than my Project Fi device?

    If you opt-in to this feature, your texts will appear within Google Hangouts. Texts can be sent using the Hangouts app on Android and iOS devices, as well as the Hangouts widget inside Gmail if you’re on a computer.
  • Is it free to call and text using devices other than my Project Fi device?

    Yes, calls and texts within the US are included. If you’re calling or texting to another country, please check our international rates for more information.
  • Will my messages and voicemail be synced across my devices?

    Yes, if you opt-in to this feature, your messages and voicemail are synced across your devices. For example, if you delete a text on your tablet, it is also deleted on your Project Fi device.
  • Does Project Fi have visual voicemail?

    Yes, Project Fi includes visual voicemail. You can see your voicemails in the call history on your phone.
  • If I use Google Voice, can I use my number with Project Fi?

    Yes, most Google Voice numbers can be used with Project Fi. For additional information on bringing your Google Voice number to Fi please visit our help center.

Wi-Fi Connections and Calls

  • What types of Wi-Fi hotspots will Project Fi automatically connect me to?

    Project Fi connects you to free, open Wi-Fi networks that do not require any action to get connected (such as, enter a password, watch an ad, or check-in). We use a network quality database to help determine which networks are high quality and reliable.
  • How does Project Fi help protect my data when I’m on public Wi-Fi?

    When Project Fi automatically connects you to an open Wi-Fi network, we help protect your data by sending it through a secure connection, known as a Virtual Private Network (VPN). This secure connection protects your data from being looked at by other users on the open Wi-Fi network.
  • Am I still able to manually turn Wi-Fi on or off?

    Yes, you’re still in control of turning Wi-Fi on or off. If you turn off Wi-Fi you won’t be automatically connected to Wi-Fi hotspots. We recommend keeping Wi-Fi on.
  • If I have both Wi-Fi and cell connections, will my call go over Wi-Fi or a cell network?

    When both network types are available, Project Fi will route your call over whichever network we determine will give you the best experience.
  • How do I make calls over Wi-Fi?

    If you’re using your Project Fi device, just make a call like you normally would using the phone dialer. If you’re not using your Fi device and you’ve opted-in to use your number to talk and text on other devices, you can make calls over Wi-Fi using your number through Google Hangouts. If your call is connected over Wi-Fi, at the top of the screen you’ll see a Wi-Fi icon and the name of the network you’re connected to. For more information on how Wi-Fi calling works please visit our help center.
  • What happens if I start a call over Wi-Fi and then lose my Wi-Fi connection?

    On your Project Fi device, if you start a call over Wi-Fi and then your connection weakens or drops (such as when you leave your home or office), Project Fi seamlessly transitions your call to a cellular network (if one is available) so you can keep talking.
  • Are Wi-Fi calls free in the US? Are international Wi-Fi calls free?

    If you’re calling a US number over Wi-Fi, you’re not charged any extra. If you’re calling an international number, there’s a per-minute charge that varies per country. Please check our international rates for more information.

Project Fi Travel Trolley

  • What’s the deal with the Project Fi Travel Trolley?

    Travel is a big part of the Project Fi experience. With coverage in 135+ countries and territories at no extra cost, and with access to over 1 million Wi-Fi hotspots across the United States, we aim to make staying connected while on the move as seamless as possible.

    With the Project Fi Travel Trolley, we’re hoping to make traveling just a little more pleasant by providing travel-related goodies at the airport. Keep an eye out for a Travel Trolley at the following airports:

    • PHL, Terminal F, just prior to the first gate
    • ORD, Terminal 3, between concourse K and H
    • MDW, Terminal 1, between Gate A5 & A3
    • SJC, Terminal B, across from Gate 25
    • MSP, Terminal 1, Concourse G
    • SEA, Concourse D, next to Gate D1
    • LGA, Terminal B, Concourse A, Level 2
    • BWI, Terminal D, next to Gate D4

    When you use the Travel Trolley, make sure to share your experience on Twitter using “#FlyWithFi”. Our favorite wins a Pixel phone. See details and terms.

    While the Project Fi Travel Trolley will always provide goodies for subscribers, we’re also giving non-subscribers a chance to redeem a gift through our Fi Travel Trivia game. Make sure to give it a shot next time you see a Travel Trolley.

    For more information on the Project Fi Travel Trolley, check out our Help Center article.

Project Fi Referral Program

  • What is the Project Fi referral program?

    The Project Fi referral program rewards Project Fi users for sharing Project Fi with their friends.

    Project Fi users can earn and share Project Fi service credits with up to 10 referrals. Both new and existing members will earn the $20 service credits applied to their next bill once the new member has been active for 30 days.

    Any Project Fi member can make a referral. Terms and conditions apply.
  • Where can I find my custom Project Fi referral link and referral status?

    You can easily locate and share your Project Fi referral link in the "Share the Fi Love" section of your account. You can share your custom link anywhere you like, including email, social media, or text.

    Below your referral link, you’ll also be able to see a list of your referrals and how many referral credits you’ve earned.
  • Can I refer a group plan member?

    While the Fi referral credit applies to new users who join Project Fi as group plan owners, the credit does not apply to new users who join another Project Fi user’s group plan. Instead, the calls & texts cost for additional group plan members is automatically discounted every month to $15.

Fi Referral Challenge: Race to Google HQ

  • What was the Race to Google HQ?

    The Race to Google HQ was our first ever Fi Referral Challenge and a special part of the Fi referral program.

    The contest ran from July 25, 2017 through September 25, 2017. During the contest period, participating Project Fi users could earn special prizes for their referrals on top of our standard $20 Fi referral credit per referral.

    While the Race to Google HQ has ended, you can opt in to receive updates on future Fi Referral Challenges and other Project Fi updates here.
  • When will I receive my Race to Google HQ prizes?

    You can expect to receive your Google Play credit within 3 weeks after your two qualifying referrals have been active with Project Fi for 30 days.

    The Fi weekender bag will be shipped at the end of the referral challenge to qualifying participants by November 2017.

    Our top 3 winners will be finalized by November 2017. The trip to Mountain View will take place in 2018.

    Contest terms can be found here.

eSIM

  • What is an eSIM?

    An eSIM is an embedded SIM that lets you set up your connection on screen the moment you power on your new device. With eSIM, you can set your phone up with the tap of a button—no physical SIM card required.

    Project Fi is currently piloting eSIM, so the option to set up your new Pixel with eSIM appears only in Pixel 2s purchased from the Project Fi website and Google Store in the US. Simply power up your Pixel 2 and set aside your SIM card to begin setup with Project Fi. If you would rather not use Project Fi’s eSIM, you can insert a physical SIM card at any time and set up your phone as you normally would.
  • Can I still use Project Fi on a Pixel 2 purchased outside of Project Fi or Google Store?

    Yes. If you’re already a Project Fi subscriber, you can activate Project Fi service using eSIM by downloading the Project Fi app.
  • I'm not a Project Fi subscriber. Can I try eSIM with my own carrier?

    If you are using Pixel 2 with any other carrier, you will need to use a physical SIM card. We are piloting eSIM technology with Project Fi to start. In the future, we hope to expand support to other partners.

Project Fi and the IRC

  • What is Project Fi doing with the IRC?

    In partnership with the IRC, Project Fi is donating 1,000 Nexus phones and Project Fi service to refugees across 24 cities where the IRC is already helping to relocate refugees in the United States.
  • How can I get involved?

    If you’re interested in helping and contributing to the IRC, you can get more information at https://www.rescue.org/how-to-help.

Fi Referral Challenge: Fi it Forward

  • What is Fi it Forward referral challenge?

    Fi it Forward is a special referral challenge within Project Fi’s referral program. The challenge will run from November 17, 2017 through December 17, 2017. During the challenge period, participating Project Fi users will earn special prizes for their referrals on top of our standard $20 Fi referral credit per referral.

    With the season for giving just around the corner, Project Fi will also be donating $50,000 to the Information Technology Disaster Resource Center (ITDRC) to support disaster relief in the US, empowering technology professionals to connect communities in crisis. You don’t have to make a referral to be a part of this initiative. Project Fi users are supporting this gift to the ITDRC just by being a part of the Project Fi community.

    During the challenge period, members can earn referral credits for up to 25 referrals.

    Challenge terms can be found here.
  • What gifts can I win in the challenge?

    Challenge gifts include:

    2 referrals

    Google Chromecast + standard $40 Fi credit

    7 referrals

    Android One Moto X4 + standard $140 Fi credit

    You can view the live challenge leaderboard and additional details at g.co/fi/fiitforward.

    Your referrals will be eligible for prizes after they have signed up for Project Fi and remained active for 30 days.
  • How can I enter the Fi it Forward challenge?

    You’ll need to be a Fi user to join a Fi Referral Challenge. To enter the Fi it Forward challenge, simply visit the “Share the Fi love” section of your account and click the “Enter challenge” button to opt in to the challenge. Once you’ve opted in to the challenge, we’ll start tracking your referrals from November 17, 2017 onwards toward your prize eligibility.