Frequently Asked Questions

Network and Coverage

Supported Devices

  • Why is Project Fi only available on the Nexus 6P, Nexus 5X and Nexus 6?
    These devices are the first smartphones that support our network of networks. They work with the Project Fi SIM card, which supports multiple cellular networks, and have a state-of-the-art cellular radio tuned to work across network types.
  • How much will a Nexus 6P or Nexus 5X cost if I get a new one from Project Fi?
    You can buy a Nexus 6P or Nexus 5X from Project Fi with two ways to pay: all at once or, for qualified buyers, over 24 months.

    If you qualify, you can pay for your device over 24 months. There's no interest or fees but a credit check is required. See terms and conditions here.

    Device Buy today + applicable taxes Pay over 24 months + applicable taxes
    Nexus 5X - 16GB $199 with activation $8.29/month for 24 months
    Nexus 5X - 32GB $249 with activation $10.38/month for 24 months
    Nexus 6P - 32 GB $499 $20.79/month for 24 months
    Nexus 6P - 64 GB $549 $22.88/month for 24 months
    Nexus 6P - 128 GB $649 $27.04/month for 24 months


    See How can I receive a special Project Fi discount for the Nexus 5X for more details on Nexus 5X pricing.
  • How can I receive a special Project Fi discount for the Nexus 5X?
    For a limited time, Project Fi is offering a discount of $150 off our normal price for the Nexus 5X, with activation required. If you purchase a Nexus 5X from fi.google.com, the discounted price will automatically apply during checkout. You must then activate Fi service on the same account within 30 days of device shipment, or an additional $150 will be charged to your Google Payments account to match the full price of the device. There is no minimum activation time needed to be eligible for the discount.

    In addition, if you purchase a Nexus 5X from the Google Store while this offer is valid, and then activate Fi service on the device, then you will automatically receive a partial refund to the form of payment used to purchase. The partial refund amount will match the difference between the amount you paid for the Nexus 5X and the Fi promotional price. You do not need to contact Project Fi or Google Store customer support to receive the partial refund, as it will be automatically applied within two months of activating Fi service.

    This offer is valid until September 11th, 2016, while supplies last for U.S. residents ages 18 and older with a Google Payments account. There is a limit of 1 discounted Nexus 5X per customer, this offer cannot be combined with other offers, and terms are subject to applicable laws. The offer is void where prohibited.
  • If I buy a new Nexus 6P or Nexus 5X from Project Fi, will it work with other wireless providers?
    Yes, the Nexus 6P or Nexus 5X you get from Project Fi comes unlocked and can be used with other wireless providers if you choose to leave our service.
  • If I already have a Nexus 6P, Nexus 5X or Nexus 6, can I use it with Project Fi?
    Yes, you can bring the Nexus 6P, Nexus 5X or Nexus 6 you already use to Project Fi. When you sign up, you'll have the option to get a free SIM card shipped to you.
  • When will Project Fi support other smartphones?
    The Nexus 6P, Nexus 5X and Nexus 6 are the first smartphones that support Project Fi's network of networks. We currently only support these devices.
  • What is different about the Nexus 6P, Nexus 5X and Nexus 6's cellular radio for it to work with Project Fi?
    Cellular networks use various network types and groups of radio frequencies to send and receive data. The cellular radio inside these devices work with all the 4G LTE networks in the US and many around the world—unlike the radios in other smartphones which work with fewer network types. One way to think about it: imagine if your car radio only supported AM or FM radio instead of both!
  • What is different about the Project Fi SIM card?
    The SIM card in your smartphone contains the information needed for your device to connect to cellular networks. We teamed up with our partners to develop a SIM card that supports access to multiple networks.
  • What happens if the Nexus 6P, Nexus 5X, or Nexus 6 that I purchased from Project Fi does not work properly, or if I break the device?
    A Nexus 6P, Nexus 5X, or Nexus 6 purchased from Project Fi is under manufacturer’s warranty for one year following purchase of the device. If your new phone is defective and you report it within this time period, Project Fi will replace the phone at no cost.

    Project Fi offers device protection for the Nexus 6P and Nexus 5X. With device protection, you can quickly get your phone replaced in the event of accidental damage (including drops, cracks, and spills), or mechanical breakdown (beyond the 1-year manufacturer’s warranty period). If you purchase a Nexus 6P or Nexus 5X from Project Fi, you can enroll it in device protection during checkout or within 30 days of when the device ships, after you’ve activated Project Fi service. For more details, visit our Help Center.

    Device protection is not available for the Nexus 6.

Plan and Pricing

Talk and Text

Wi-Fi Connections and Calls

International Usage

Switching to Project Fi