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Have questions about Google Fi Wireless?

We've got answers

General
What is Google Fi Wireless?

Google Fi Wireless is a telecommunications service by Google, offering flexible, secure phone plans built to help families stay connected.

What is the Google Fi Wireless customer service number?

The number for Google Fi Wireless customer service is 1-844-TALK-2-FI.

Can I transfer my Google Voice number to Google Fi Wireless?

You can have separate Google Fi Wireless and Google Voice numbers on the same Google account and set up call forwarding between them. To set up call forwarding, visit your Google Voice settings page. For additional information on using your Google Voice number, please visit the Google Voice Help Center.

Can I refer a friend to Google Fi Wireless?

Yes, you can refer a friend.

The Google Fi Wireless referral program rewards any Google Fi Wireless members for sharing Google Fi Wireless with their friends, up to 10 referrals. Both new and existing members will earn $20 in service credits applied to their next bill once the new member has been active for 30 days. To be eligible for credit, a new member must create a new Google Fi plan. The credit does not apply to new members who join as a member of an existing Fi plan.

You can easily locate and share your Google Fi Wireless referral link in the "Share the Fi Love" section of your account. You can share your custom link anywhere you like, including email, social media, or text.

Terms and conditions apply.

Joining Fi
How do I join Google Fi Wireless?

To join Google Fi Wireless, go to fi.google.com/signup.

Can I bring my number to Google Fi Wireless?

Yes, you can bring your current personal number with you to Google Fi or take it with you if you leave. Because some carriers do not allow you to take your number, we'll check if you can transfer it when you sign up.

Your phone number transfer will start once you activate service on your phone. Most transfers take less than 15 minutes. Very few transfers take more than one day.

If you're on a family plan, transferring your number may impact the other people still on the plan. We recommend calling your carrier to check.

You can also activate Google Fi Wireless service with a new number first, and then bring your number later. You can get a new number when you activate Google Fi Wireless, and see your number in the Account tab of the Fi app or website. When you're ready to bring your current number over, go to the "Manage device" section of your Google Fi Wireless app. You'll see a link that says "Transfer a number to Fi." Tap on that link to start bringing your number to Fi (it will replace the new number you got at activation).

How do I switch to Google Fi Wireless and what do I do with my current wireless service?

To join Google Fi Wireless, go to fi.google.com/signup. If you want to end your service with your current wireless provider after you switch to Google Fi, you will need to contact your current wireless provider after you activate your Google Fi Wireless account.

How do I know if my phone will work on Google Fi Wireless?

Most iPhone® and Android phones will work with Google Fi Wireless. You can buy a new phone from Fi or a SIM kit for your existing compatible device.

Check your phone's compatibility.

Can I sign up for Google Fi Wireless today and add members to my plan later?

Absolutely! You can have up to 6 people on a plan. Just follow these 3 easy steps to add a member:

  1. Go to fi.google.com or your Google Fi app.
  2. Select Account and then Manage Plan and then Add a Person.
  3. You'll get an email when individuals join your group.
How old do you have to be to join Google Fi Wireless?

To be a group plan owner, you must be at least 18 years old. People under 18 can join as a group plan member. People under 13 must join with a Google Account managed by Family Link. Learn more at Family Link or see how to add a child to your account.

Pixel Pass
Why is Pixel Pass being discontinued?

We are focused on offering the best value of our hardware products while giving users the flexibility to purchase their favorite services. Going forward, we will continue to evaluate offers based on customer feedback while providing different ways for them to access the best of Google.

Will Pixel Pass be available for new subscribers?

No. We will not be offering Pixel Pass subscription to new subscribers at this time.

What alternatives will be available?

If you are interested in purchasing a Pixel, you can purchase it directly from Google Fi Wireless with the trade‑in programs we offer. Discover exciting offers on the newest Pixel devices here. If you are interested in subscribing to Google services, you can purchase Google One, YouTube Premium and Google Play Pass directly on their websites.

Will Pixel Pass be available for existing subscribers?

As an existing subscriber, you can continue with the duration of your existing Pixel Pass subscription, which is 2 years from when your Pixel Pass device shipped. You will not be able to upgrade to a new phone with Pixel Pass at the end of the 2 year term.

What happens to my current Pixel Pass subscription? Can I continue using the product after it's discontinued?

There is no impact to your existing Pixel Pass subscription. Regardless of when you started your subscription, you may continue with Pixel Pass for the full 2 years of benefits and included services.

What happens at the end of my Pixel Pass subscription?

At the end of your 2 year term, you own your Pixel phone and it is fully paid off. Your Preferred Care service contract (Google Store) or your device protection coverage (Google Fi Wireless) will end. So that you keep uninterrupted service, the included Google subscriptions (Google One, YouTube Premium and Google Play Pass) will continue renewing each month until canceled. You will be billed monthly for Google One, YouTube Premium and Google Play Pass at the current discounted rate, which is visible in the email sent to you on 8/29/2023 (Subject: Important update on Pixel Pass). The $5 service discount to your Google Fi Wireless plan will also end.

How will I be notified of the end of my Pixel Pass subscription?

You will be notified by email as you approach the end of your two years on Pixel Pass. These notifications will include information about your options to purchase a new device and cancel or continue with the included Google services at the end of your term.

Can I cancel / be refunded for a recent Pixel Pass purchase?

There are no changes to the Pixel Pass refund or cancelation policies. You can cancel your Pixel Pass subscription for a refund within 15 calendar days after the day you receive your Pixel phone. If you wish to cancel your Pixel Pass, learn about the Pixel Pass cancellation policy.

Current Pixel Pass subscribers can continue for the full 2 year term on the Pixel Pass subscription. All active subscribers have also received a $100 loyalty reward credit as a token of appreciation. Subscribers who subscribed through Google Store will receive $100 Google Store credit to your account. The credit can be used towards any Google Store purchase. Subscribers who subscribed through Google Fi Wireless will receive a unique coupon code worth $100 by email. This coupon code can be used towards a future purchase of a Pixel device on Google Fi Wireless.

What if I want to use the $100 loyalty reward credit and buy the new Pixel but my Pixel Pass subscription has not ended?

Existing Pixel Pass subscribers will get $100 towards their next Pixel purchase, good for the next two years. This credit can also be used alongside any available promotions. If you do decide to get a new phone, it is considered a separate purchase from your existing Pixel Pass subscription. You will still be responsible for your monthly Pixel Pass subscription for the remainder of your 2 year term.

Can I renew my subscriptions to Google One, Play Pass, and YouTube Premium individually at the end of my two years on Pixel Pass?

At the end of your 2 year term, Google One, YouTube Premium and Google Play Pass will renew together at a discount, unless you choose to cancel them. If you cancel your subscription, you will lose access to these services. If you prefer to subscribe to a subset of these services, you'll need to cancel the bundled subscription and subscribe to individual subscriptions directly. (Google One, YouTube Premium and Google Play Pass)

What happens if I cancel my Pixel Pass subscription before the end of the 2 year term?

The current cancellation policy still applies. You can cancel Pixel Pass at any time. If your plans change within the first 15 days after your Pixel phone ships, you can cancel your subscription and send the phone back at no charge.

If you cancel after that, your subscription will end after the current billing cycle, and you'll just pay off the remainder of your phone cost at regular price.

For example, if you subscribe to Pixel Pass with Pixel 6, then cancel your subscription halfway through the 24-month term, you'll only need to pay off the remaining half of your Pixel 6 cost at regular price (plus applicable taxes).

When you cancel your Pixel Pass subscription, you'll lose access to Google One, YouTube Premium and Google Play Pass and your Preferred Care service/Google Fi Wireless device protection contract will end. Your $5 Fi service discount will also go away. Learn about the Pixel Pass cancellation policy.

How do I cancel my Google One, YouTube Premium and Google Play Pass after the 2 year term of Pixel Pass?

If you are past the 2 year term, you can cancel the bundle of Google One, YouTube Premium and Google Play Pass anytime. Learn how to cancel.

What happens to Google One, YouTube Premium and Google Play Pass when I cancel the bundled subscription after 2 years of my Pixel Pass subscription?

When you cancel the bundled service after 2 years, you lose access to the benefits and features included in the services.

For Google One, you lose access to the benefits and features included in your Google One membership. You also lose the additional cloud storage space. If you cancel while using more than 15GB of storage, some services may be restricted. Learn more.

For YouTube Premium, you will lose access to your YouTube Premium subscription.

For Play Pass, you will lose access to your Play Pass subscription. Any apps you installed from Play Pass and their data will remain on your device.

For content you obtained via Play Pass:

  • Paid apps will prompt you to buy the app or subscribe to Play Pass.

  • In-app purchases will be removed, but available for individual purchase.

  • Ads will reappear in apps where they were removed.

  • If you join Play Pass again, all this content will be unlocked again.

Will support and updates continue during the transition?

There is no change for existing Pixel Pass subscribers. You will continue to receive support until you cancel the Pixel Pass subscription.

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