Join Google Fi Wireless: How to Set Up, Pick a Plan, Get Support and more

A person holds a device with the Google Fi app on the screen

Join easily from home.

Choose a phone plan.
Choose a phone plan that works best for you.
Choose a phone (optional).
Bringing a phone? Check if it’s compatible. You can also buy or finance new phones.
Set up service in our app.
Once you've signed up, simply download the Google Fi Wireless app on your phone and follow the on-screen instructions to get service within minutes.

Flexibility for your needs.

Keep your number.

If you're ready to switch and want to keep your phone number, you can bring it with you when you join Google Fi Wireless. Number transfers typically take 20 minutes to complete.

Number transfer help

Bring your phone.

Find phones that are right for you and your budget. And if you already have a phone you love, you can bring it with you.

Check compatibility

Manage your plan from your phone.

Use the app to check your bill, find phone deals, and get real-time support. If another plan works better for your family, you can schedule a switch anytime.

Want to learn more? These videos can help.

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It's easy to switch to Google Fi Wireless.

Pick a plan and switch to Google Fi Wireless in minutes right from the comfort of your own home. It’s just 3 simple steps. Sign up. Download the app. Activate.

Transferring your phone number.

Want to keep your existing phone number when switching to Google Fi Wireless? This video will show you how to collect everything you need to submit your number transfer request in the Google Fi Wireless app.

Number transfer help

Set up your service from home in the app.

Ready to set up your phone service without going to a store? All you need is the Google Fi Wireless app. You can complete the set up process in just a few minutes.

Service set up help

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Help when you need it.

Our customer support team is here 24/7 to help you every step of the way.

Contact Fi Support

Help when you need it.

Our customer support team is here 24/7 to help you every step of the way.

Contact Fi Support

Frequently asked questions.

Can I keep my current phone number?

Yes, you can keep your current phone number. You will need some information from your current carrier to transfer your number to Google Fi Wireless, including your number transfer PIN. For additional information on what you'll need from major US carriers for the transfer, visit our Help Center.

How do I transfer my phone number to Google Fi Wireless?

Sign up for Google Fi Wireless and indicate that you want to transfer a phone number. This lets us know that you plan to use your own number, but it will not start the transfer process. Do not cancel service on your previous carrier until your number has transferred to Google Fi Wireless or you may lose the phone number.

To start the transfer process, download the Google Fi Wireless app and sign in. The app will guide you through the process of transferring your phone number. Number transfers typically take 20 minutes to complete. When the transfer is complete, you will receive a notification on your phone. For more details, visit our Help Center.

How long will it take to get service?

Most devices can get service within an hour. Just sign up for Google Fi Wireless and download our app. The app will guide you through the simple and quick setup process.

The majority of newer phones connect to the Google Fi Wireless network with an eSIM and no physical SIM card is required. If you are on a phone that does not support eSIM, you'll have the option to get a free SIM card shipped to you during sign up.

Can I bring a phone or do I have to buy a new one?

Most newer phones work on Google Fi Wireless. You can use our compatibility checker to confirm if your device is supported. Most phones can connect to the network instantly with an eSIM via the Google Fi Wireless app. The app will walk you through the process of downloading an eSIM. If you are on a phone that does not support eSIM, you'll have the option to get a free SIM card shipped to you during sign up in the Google Fi Wireless app.

If you are interested in buying a new device, Google Fi Wireless offers a portfolio of phones, watches, and tablets for purchase. Shop our deals and financing options here.

How do I switch to a new device?

Download the Google Fi Wireless app on your new device, sign in, and click "Transfer service." You will receive an email confirmation of a request to transfer service to your new device.

We recommend restarting your old device after the transfer is complete to ensure that no apps or services continue to use your phone number on that device.

Does Google Fi Wireless work outside the US?

If you're on Flexible or Unlimited Premium, Google Fi Wireless supports international calls, text, and data usage in 200+ international countries and territories where we have coverage. Flexible, Unlimited Standard, and Unlimited Premium plans support data, calls, and texts within the US, Canada, and Mexico.

Can I use Google Fi Wireless on my tablet and smartwatch?

You can use Google Fi Wireless on compatible tablets and smartwatches.

Tablets
Google Fi Wireless lets you easily connect cellular-enabled tablets at no extra cost with data-only SIMs - no hotspot or additional data plan required. If you have the Flexible plan or Unlimited Premium plan, you can connect a tablet by going to your account page under “Manage plan” and either scanning a QR code to activate a data-only eSIM, or ordering a data-only SIM card. Data used counts towards your plan's monthly data limit. For details on tablet and data-only SIM setup, visit our Help Center.

Smartwatches
Google Fi Wireless supports calling, texting, and data on compatible smartwatches at no extra charge. If your watch is not compatible with Google Fi Wireless for cellular connectivity, check your manufacturer website for instructions on connecting your watch to your phone via Bluetooth. For more details on compatible smartwatches and setup, visit our Help Center.

Do you have a physical store?

Google Fi Wireless is primarily an online carrier. However, if you have questions or need help, you can contact our customer support team anytime or visit one of our Google Store locations.

When and how will I be billed?

You'll receive your first monthly bill two days after you activate service. You prepay (charged at the beginning of your billing cycle) a monthly fee for unlimited calls, texts and data, depending on your plan. Certain extras (such as international calls or data charges) will be billed at the end of the cycle. For more details on Google Fi billing cycles, visit our Help Center.

I have more questions, who can I ask?

Our customer support team is here 24/7 to help you every step of the way. If you have questions or need help, contact Fi Support.

Ready to get started?

Start your service right away with quick and easy eSIM setup through our app. Or, we can send you a SIM card.

Choose a plan

Contact Fi

Ready to get started?

Start your service right away with quick and easy eSIM setup through our app. Or, we can send you a SIM card.

Choose a plan

Contact Fi

Ready to get started?

Start your service right away with quick and easy eSIM setup through our app. Or, we can send you a SIM card.

Choose a plan

Contact Fi

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International high-speed data up to 50 GB/person on Unlimited Premium and up to 15 GB/person on Flexible, and 256 kbps after. Data counts towards your monthly high-speed data usage. Not intended for international use over 90 consecutive days. See Help Center for details.