Google Fi products and services ("Services") are provided by Google North America Inc. ("Google Fi" or "We"), located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, a wholly owned subsidiary of Google LLC ("Google").
These Google Fi Terms of Service ("Terms") include the language below, the Electronic Communications Policy
, Network Policy
, Privacy Notice
, Acceptable Use Policy
, Subscription Information
, and other policies that we make available to you at google.com/fi ("Google Fi Website") or via our mobile application ("Google Fi Application"). Device purchases from Google Fi are also subject to the Terms of Sale for Devices
, and if you choose to pay for a device monthly with Google Fi, the Pay Monthly Device Plan Terms and Conditions
If you sign up or use the Services, you agree to these Terms. By agreeing to these Terms, you represent that you are capable of entering into a legally binding agreement. Also, you agree that if you allow others to access or use the Services, you will be responsible for all activity on the Services, whether such activity is undertaken by you or someone else.
For group plans on Google Fi ("Group Plans"), you understand and agree that depending on the role of each Group Plan user, the user will have certain access and ability to manage accounts under the Group Plan. The creator of the Group Plan or the user later authorized as the owner of the Group Plan ("Owner") may authorize users to be managers of the Group Plan ("Managers"). The Owner and Managers can see activity and manage accounts for all users of the Group Plan, including adding, pausing, and canceling accounts and setting data limits. Each user of the Group Plan ("Member") can manage their own account within the limits set by the Owner and Managers, including adding devices, pausing and canceling their account, and transferring their phone number(s). If you are the Owner, you agree to be responsible for all activities and charges associated with the Group Plan, including charges for all users and devices under the Group Plan. If you are not the Owner, you understand and agree that your access to the Services depends upon the Owner's compliance with these Terms. You must be at least eighteen years old to be the user of an individual account or the Owner or a Manager of a Group Plan with multiple accounts, and the Owner and Managers can see such eligibility for all users in Group Plan settings.
Communicating with Us
We may be required to provide certain disclosures, notices and communications (collectively "Communications") to you in written form as part of the Services. You agree and consent to receive electronically all Communications that we may provide you in connection with your Google Fi account and your use of the Services. Please see the Electronic Communications Policy
for more information.
You must have an active Google Account
to use the Services, and we will associate your Google Fi account with your Google Account. If you do not already have a Google Account at the time that you sign up for the Services, you will be required to create one. Your Google Account is subject to the Google Terms of Service. Please be aware that any suspension or termination of your Google Account may cause your Google Fi account to also be suspended or terminated.
Using the Services
In order to use the Services, we require you to first activate your account in the United States and use our service primarily in the United States (territories not included). You must subscribe to an active voice service plan and keep your Google Fi account in good standing. An account is in good standing when all charges for the Services that are due are paid in full and your designated payment method for the Services is valid. For more information about the Google Fi services and charges, please see the Subscription Information
The Services are offered only to residents of the United States. The Services must be primarily used in the United States (territories not included) and are not intended for extended international use. Further, the Services are designed for use predominantly within our network. If your usage outside our network is excessive, abnormally high, or cause us to incur too much cost, we may, at our option and sole discretion, suspend your Google Fi account, terminate your service, or limit your use of roaming.
You agree not to misuse the Services, which includes using the Services for purposes that are illegal, are improper, infringe the rights of others, or adversely impact others' enjoyment of the Services. You agree to keep your service active. Repeated or extended pausing may result, at our option and sole discretion, suspension of your Google Fi account, or limitation of your use of pausing.The Services are intended for personal use only, and you may not resell the Services directly or indirectly, except as explicitly approved by us in writing. Please see the Acceptable Use Policy
for more information, including examples of misuse.
Using the Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content you access using the Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in the Services. Don't remove, obscure, or alter any legal notices displayed in or along with the Services.
Billing and Payment
The Services aren't free, so we do need the following commitments from you if you are responsible for paying for the Services (e.g., the user of an individual account or the Owner of a Group Plan with multiple accounts):
You agree to pay all applicable charges for the Services you use, whether ordered by you, someone authorized by you, or someone with access to your Services or accounts.
You agree to pay recurring monthly charges in advance of the billing cycle in which you will receive the Services. We will bill one-time charges in the billing cycle following your authorization of such charges.
You authorize us to automatically collect payments of all charges associated with use of the Services from your designated payment method. Along with your bill, we will notify you of the date that the amount you owe will be collected via your designated payment method. We will send all bills and other required notices by email to the address associated with your account. We may also make them available in your account via the Google Fi Website or the Google Fi Application. Bills are typically emailed or otherwise made available to you one to two days after the end of your billing cycle. We reserve the right to amend or correct any bill within 180 days following the date we issue that bill.
If payment is not received due to insufficient funds or for any other reason, we may, consistent with applicable laws, assess late payment fees, suspend, and/or limit the Services. To bring your accounts back into good standing, you will be required to pay all outstanding amounts for your services that are due and unpaid. We may also terminate your accounts. If we terminate your accounts, any unused services will be forfeited. We reserve the right to send unpaid bills to third party collection agencies.
You must have a valid Google Payments account and use Google Payments for payment transactions relating to the Services. If you do not already have a Google Payments account at the time that you sign up for the Services, you will be required to create one. Please be aware that your use of Google Payments is subject to its Terms of Service
Please see the Subscription Information
to learn more about usage fees, billing cycles, disputing your bill, and other information about managing your Google Fi accounts.
Important Information about 911 and Emergency AlertsCalling 911.
When making calls to a public-safety answering point (PSAP) from a mobile device, such as dialing 911, you should always be prepared to provide your location and your phone number. Unlike calls from a traditional wireline phone, a PSAP may not know the emergency caller's location or phone number. Although some local emergency authorities have enabled enhanced 911 services ("E911" or "Enhanced 911") that use Global Positioning Satellites ("GPS") or other methods to determine callers' locations, E911 does not always provide accurate location information. If your mobile device is indoors, cannot acquire a satellite signal, or otherwise cannot obtain your location, your location may not be automatically delivered to the PSAP. Also, the process of porting a phone number may limit the Services such that we may not be able to provide location services to PSAP during that time.
Calls to 911 over Wi-Fi or a data connection also operate differently than traditional wireline calls to 911. Calls to 911 over Wi-Fi or data may not connect to the PSAP or may improperly ring to the administrative line of the PSAP, which may not be staffed after hours, or by trained 911 operators. If your call connects to a PSAP, your location information and phone number may not be transmitted, and you may need to provide your location and other information to the PSAP. Calls to 911 may be limited or unavailable if your device is set to Wi-Fi only mode and you are experiencing a power outage, any disruption in your Wi-Fi service, or if you are otherwise unable to access the Internet. If you would like to print a warning label for your device about the limitations of this service, you can view and print one here
If you are deaf, hard of hearing, or speech disabled and need to reach emergency services, call 911 directly using TTY or a telecommunications relay service. Where possible, do not rely on 711 in the event of an emergency.
If you have multiple devices associated with your Google Fi number and you make an emergency call to 911, any calls back to you from the PSAP may ring each of your associated devices.
Please be aware that, in providing you the Services, we may assign your device other phone numbers in addition to your personal phone number. If you make a 911 call, the 911 operator may see a phone number that is different from your personal phone number. There may be instances when the PSAP might not be able to call you back.Place of Primary Use.
In order to use the Services, you are required to register a physical address with us that may be used to route emergency calls and services if your location isn't immediately known. This address should be the place where you expect to primarily use the Services. It is important that you review and update this address as needed. For Group Plans, this address is initially set from the Owner's address for all users by default, but you should update this address if your primary place of use is different. You can update this address at any time on the Google Fi Website or Google Fi Application. You will have to log into your Google Fi account in order to make changes. We will not accept P.O. Box addresses. Learn more about updating your place of primary use address here
. You may also reach out to customer support.Text-to-911.
Text-to-911 is the ability to send a text message to reach PSAPs from your mobile phone or device. Currently, the Services do not support text-to-911 sent over a Wi-Fi network. If your device is set to Wi-Fi only mode, you cannot reach PSAPs by sending a text message. In the event of an emergency, you should make a voice call (or TTY) to 911 when possible.Emergency Alerts.
Emergency alerts can be enabled or disabled in your device settings. Even if enabled, Cell Broadcast, Emergency Alert System, and Wireless Priority Services messages are not always able to be sent to your device. Be aware that your device may not receive these messages if your device is set to Wi-Fi only mode or no cellular signal is available. If you set the device volume to low or vibrate only, your device may receive these messages but you may not receive an alert sound.Emergency Services Outside the United States.
When you are traveling outside the United States, you may not be able to reach PSAPs by dialing 911. Where possible, we will attempt to reroute 911 calls to emergency services located in the country from which you are calling. Emergency calling is not available in all countries and may not be reliable where it is available.
Coverage and Quality of Services
Our coverage maps only approximate our anticipated wireless coverage area outdoors under optimal conditions. The actual service area, coverage, speed, and quality of service may fluctuate based on numerous factors such as signal strength, network congestion or capacity, hardware limitations, software, server speeds of the websites, portals or other locations on the Internet that you use, the weather and any other factors that are beyond our control. Outages and interruptions in the Services may occur, and Services, including calls or attempted calls to emergency services like 911 calls, may be interrupted or fail. The Services that rely on location information, such as E911 or GPS navigation, may depend on network coverage and may depend on your device's ability to acquire satellite signals (typically not available indoors) or cell antenna sites. We do not warrant or guarantee that the Services will be available at any specific time or geographic location or that the Services will be provided without interruption or at any particular quality level. As we improve the Services, coverage maps may change over time.
We are committed to providing an excellent user experience that supports any lawful product, service, or application that its subscribers choose to access through the Services. To do so, we engage in reasonable network management practices. Please see the Network Policy
for more information about those network management practices.
and the Google Fi Privacy Notice
. The Google Fi Privacy Notice
Keeping Your Account Secure
The security of your Google Fi account depends on you keeping your Google Account password confidential and securing access to your device connected to your account. It is your responsibility to control access to your device and your account, including enabling a lock screen on your device and keeping your passwords confidential. If you share your account information or device with a third party, they may have access to your account and your personal information. It is also your responsibility to alert us if you believe that the security of the information in your account has been compromised.
About Data Services & Data Content
The Services may display or allow you to access third party content, such as text, pictures, video, games, graphics, music, email, applications, sound, and other materials ("Data Content") or send Data Content elsewhere. Data Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent, or objectionable. You're solely responsible for evaluating the Data Content accessed by you or anyone through your Services. Data Content may also harm your device or its software. We are not responsible for any Data Content. Data Content is the sole responsibility of the entity that makes it available. We may review Data Content to determine whether it is illegal or violates our policies, and we may remove or refuse to display Data Content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don't assume that we do.
Modifying the Terms and Service Plans
We may modify these Terms and any additional terms that apply to the Services to, for example, reflect changes to the law or changes to the Services. We will post the changes on the Google Fi Website. We will provide you with notice of material changes and may provide you notice of non-material changes. Changes will not apply retroactively and will become effective no sooner than fourteen (14) days after they are posted on the Google Fi Website or otherwise made available to you, except that changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you are unhappy with any change we make, you may cancel your Services at any time.
Cancelling Your Services
You may cancel the Services at any time. If you are responsible for paying for the Services (e.g., the user of an individual account or the Owner of a Group Plan with multiple accounts), in the event of cancellation, you agree to pay the balance of any outstanding charges remaining at time of cancellation. You also agree to pay any additional bill that we provide you after cancellation for charges you incurred while your Google Fi accounts were active, but that had not yet been billed to your accounts at the time of cancellation. If your accounts are in good standing, depending on your Google Fi plan, we may provide you a prorated refund for unused Services. Learn how to cancel your Services here
Our Warranties and Disclaimers
We provide the Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our Services.
OTHER THAN AS EXPRESSLY SET OUT IN THE TERMS OR IN A SEPARATE AGREEMENT PROVIDED TO YOU BY GOOGLE FI OR AN AGENT THEREOF, NEITHER GOOGLE FI NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES PROVIDED TO YOU BY GOOGLE FI, ITS DISTRIBUTORS, OR SUPPLIERS. FOR EXAMPLE, WE DON'T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES AND EQUIPMENT "AS IS." SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
Liability for the Services
You agree that neither we nor our affiliates, agents, employees, representatives, vendors, suppliers, licensors, or distributors are responsible for any damages resulting from any of the following:
- Anything done or not done by someone else;
- Providing or failing to provide the Services, including, but not limited to, deficiencies or problems with a device or network coverage (for example, dropped blocked, interrupted services, etc.);
- Traffic or other accidents, or any health-related claims relating to the Services;
- Data content or information accessed while using the Services;
- An interruption or failure in accessing or attempting to access emergency services from a device, including through 911, Enhanced 911, or otherwise;
- Interrupted, failed, or inaccurate location information services;
- Information or communication that is blocked by a spam filter;
- Unauthorized interception of your communications by a third party;
- Damage to your mobile device or any computer or equipment connected to your mobile device, or damage to or loss of any information stored on your device, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video, or audio;
- Incompatibilities with services, applications, or accessories; or
- Things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism, or government orders or acts (collectively, "Force Majeure Events").
WHEN PERMITTED BY LAW, GOOGLE FI AND ITS SUPPLIERS AND DISTRIBUTORS WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF GOOGLE FI FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES, AND THE TOTAL LIABILITY OF OUR SUPPLIERS AND DISTRIBUTORS IS $0.
IN ALL CASES, GOOGLE FI AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
If you are using the Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify Google Fi and its affiliates, officers, agents, and employees from any claim, suit, or action arising from or related to the use of the Services or violation of these terms, by any person under its account(s), including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys' fees.
About these Terms
These terms control the relationship between Google Fi and you. They do not create any third party beneficiary rights.
If you do not comply with these terms, and we don't take action right away, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future).
If it turns out that a particular term is not enforceable, this will not affect any other terms.
The laws of California, U.S.A., excluding California's conflict of laws rules, will apply to any disputes arising out of or relating to these terms or the Services. All claims arising out of or relating to these terms or the Services will be litigated exclusively in the federal or state courts of Santa Clara County, California, USA, and you and Google Fi consent to personal jurisdiction in those courts.